Hey, I'm Eva!
Hey, I'm Eva!
Product Owner with a background in UX , specialising in digital transformation, operational workflows, and platform strategy.
Redesigning Service Requests for Faster, Smarter Workflows
Redesigning Service Requests for Faster, Smarter Workflows
Led UX research and design for a power distribution company’s service request portal. Improved task efficiency by simplifying complex workflows, removing redundant steps, and aligning business processes with user needs through iterative prototyping and stakeholder workshops.
Led UX research and design for a power distribution company’s service request portal. Improved task efficiency by simplifying complex workflows, removing redundant steps, and aligning business processes with user needs through iterative prototyping and stakeholder workshops.
Leading the digital transformation of a multi-brand education and engagement platform.
Leading the digital transformation of a multi-brand education and engagement platform.
Worked across Education, Marketing, Customer Service and Operations to define product strategy, lead discovery, translate business requirements into functional specifications and deliver scalable platform capabilities that improved engagement and streamlined internal processes.
Worked across Education, Marketing, Customer Service and Operations to define product strategy, lead discovery, translate business requirements into functional specifications and deliver scalable platform capabilities that improved engagement and streamlined internal processes.
